Refund policy

Last Updated: August 5, 2026

At eoronomy, we want you to love every piece you receive. If your order does not work out, we are happy to offer a return process for eligible items. Please review the guidelines below before submitting a return request.

Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return, items must meet the following requirements:

  • Items must be unworn, unused, and in their original condition

  • Items must have all original tags attached

  • Items must be free from makeup, perfume, deodorant, stains, or any signs of wear

  • Items must be returned in their original packaging when possible

For hygiene and safety reasons, the following items cannot be returned:

  • Items that have been worn, washed, altered, or damaged

  • Final sale items

  • Gift cards

  • Any item marked as non-returnable at the time of purchase

Due to the nature of certain fabrics and designs, we kindly ask customers to handle garments carefully when trying them on.

How to Request a Return

To start a return, please contact our customer service team at:

Email: service@eoronomy.com

Please include:

  • Order number

  • Reason for return

  • Photos of the item (if applicable)

Our team will review your request and provide return instructions if your return is approved.

Please do not send items back before receiving return authorization from our team.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Because our orders are shipped internationally from the Philippines, return shipping costs may vary depending on your location. We recommend using a tracked shipping service, as eoronomy is not responsible for packages lost during return transit.

Original shipping fees are non-refundable.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note:

  • Your bank or payment provider may require additional processing time before the refund appears in your account.

  • Refunds will be issued for the item purchase price only. Original shipping fees are not refundable.

Exchanges

At this time, we do not offer direct exchanges.

If you need a different size or style, please return your original item following our return process and place a new order separately.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at:

service@eoronomy.com

Please include:

  • Order number

  • Description of the issue

  • Photos showing the problem

We will review the issue and provide a suitable resolution.

International Orders

All orders from eoronomy are shipped from the Philippines.

Customers are responsible for providing accurate shipping information. eoronomy is not responsible for delays caused by customs, duties, taxes, or carrier-related issues outside of our control.

International customers may be responsible for any applicable customs fees, import duties, or taxes required by their country.

Contact Us

If you have any questions regarding returns or refunds, please contact:

eoronomy Customer Support
Email: service@eoronomy.com